Client Service Representative
Santa Maria, CA
Full Time
Mid Level
Client Service Representative
Location: Santa Maria, CA (In-Office)
Pay: $17–$25/hour (based on experience)
Job Type: Full-Time, Hourly
Why Griffin Plumbing?
For over 20 years, Griffin Plumbing, Inc. has been a trusted leader in Santa Barbara and San Luis Obispo Counties. With an A+ BBB rating and over 860 Google reviews (4.9 stars!), we’re recognized for our professionalism, exceptional customer service, and dedication to our team. At Griffin Plumbing, you’ll find more than a job - you’ll find a career where you’re respected, supported, and rewarded for your skills.
The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.
Key Responsibilities
- Answer inbound calls and follow established call scripts and procedures
- Schedule service calls and maintain required call ratios
- Enter and manage customer data in ServiceTitan (service software)
- Perform follow-up, happy customer, and club member calls
- Handle customer concerns professionally and escalate issues as needed
- Complete basic administrative tasks, including filing and follow-up correspondence
Qualifications
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Comfortable using computers and office software
- Team-oriented with a customer-focused mindset
- GED or equivalent
Typical Schedule
- 40 hours per week
- Shift: 8:30 AM – 5:30 PM (1-hour lunch)
- Occasional additional hours and rotating after-hours phone coverage required
Employee Benefits (After 3 Months)
- Competitive hourly pay (depending on experience)
- Healthcare: medical, dental, and vision coverage
- 3% company-matched retirement plan
- Paid vacation, holidays, and sick days (5 vacation, 5 sick days, & 6 paid holidays)
- Professional training & growth opportunities
- Company-provided uniforms
- A true work/life balance—you won’t be overworked here!
Apply today and take the first step toward a career you’ll love!
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